How to bring meaning back
to the Technician role ?
By placing them where they add the most value.
A pharmaceutical industry leader sought POMEX’s expertise to transform its maintenance approach.
Discover how POMEX’s intervention not only helped improve maintenance efficiency in terms of intervention responsiveness and communication but also transformed the perception of maintenance within the company.
01. Context and Challenge
The company faced difficulties related to emergency management and an unbalanced workload, affecting productivity and team satisfaction.
The need was clear : transition from a reactive maintenance model to a proactive and planned one.
02. POMEX’s Role
In close collaboration with internal teams, POMEX implemented a strategy based on introducing specific roles within the maintenance team.
- Gatekeeper
Ensures the management and filtering of intervention requests to guarantee their relevance.
- Planner
Plan and prepares interventions, optimising resources and tasks to be performed.
- Scheduler
Schedule interventions to maximise efficiency and minimise interruptions.
03. Implemented Solutions
With POMEX’s support, the company embraced change :
- Operations Optimisation
Dialogue between production and maintenance was restored and improved.
- Communication Improvement
Transitioned to proactive maintenance through planned preventive interventions.
- More efficient working time
Outsourcing the preparation and closure of interventions freed up time for technicians.
04. Achieved Results
A 30% improvement in maintenance team efficiency following the introduction of these new roles.
This transformation reduced costs, improved production team satisfaction, and repositioned maintenance from a cost centre to a profit centre.
05. Long-term benefits
The strategies and solutions implemented supported continuous improvement, with routines and roles evolving to better meet the company’s needs.
06. Adaptability
The developed model is adaptable to different contexts, allowing each team member to focus on what they do best, thus maximising overall efficiency.
Conclusion
POMEX was a crucial partner in this transformation, offering not only technical expertise but also a collaborative approach that reshaped maintenance for this client.
This collaboration highlights how changes in team practices can invigorate operations, align daily activities with strategic objectives, and sustainably improve overall company performance.
