Increasing efficiency and reducing constraints: The impact of POMEX

Discover how our intervention transformed internal logistics and delivered lasting added value.

Optimising picking time in a spare parts store.

One of our clients called on the expertise of POMEX to optimise picking time in its spare parts store. Thanks to a methodical approach and targeted reorganisation, POMEX significantly reduced waiting times, improved storekeeper productivity and increased customer satisfaction. Discover how our intervention transformed internal logistics and delivered lasting added value.

Site industriel et logistique de pièces détachées

01. Context and challenges

The company’s spare parts store was overwhelmed with requests, putting excessive pressure on storekeepers and causing long waiting times for customers. This situation led to:

Excessively long service times (up to 30 minutes of waiting at the counter).
An excessive physical workload for storekeepers, leading to musculoskeletal disorders
A negative impact on equipment repair time, increasing MTTR (Mean Time to Repair).

Key objective : Drastically reduce picking time to improve the overall performance of maintenance and internal logistics.

02. POMEX’s role

Our mission was to analyse, design and implement concrete solutions to streamline picking while reducing risks for storekeepers.

Methodological approach:

Optimisation of the order preparation process and introduction of new roles.
Flow analysis using Value Stream Mapping and DMAIC.
Active collaboration with internal teams (storekeepers, management, customers).

New practices introduced:

Ordering from the technician’s computer: no more unnecessary trips.
Store preparer role: anticipation and optimised order management.
Improved Work Order flow for better coordination of interventions.

POMEX - ce que nous faisons / what we do

03. Solutions implemented

POMEX deployed strategic actions to transform the picking organisation:

Change management support to reduce resistance and encourage buy-in.
Store reorganisation
- Dedicated preparation areas for preventive maintenance orders.
- Revised shelving:
  - Small parts at eye level for immediate picking.
  - Heavy items stored at the bottom for safe handling.
  - Slow-moving parts stored higher up to free functional space.
- Visual identification of critical parts (GMP, EHS) with coloured stickers.
- Secure storage of hazardous parts in dedicated areas (fire prevention, ventilation, retention).
Process optimisation
- Digitalised ordering process: considerable time savings for technicians.
- Consolidated purchasing to reduce the number of part references and limit tied-up stock.
- Revised location naming to make parts easier to find.
Change management and support
- Training teams in the new practices.
  Regular follow-up to ensure the new methods are adopted.
- Change management support to reduce resistance and encourage buy-in.

04. What were the results?

Thanks to POMEX’s intervention, the company saw a significant improvement in store performance:

Stock optimisation: lower tied-up costs and better purchasing management.
Reduced picking time: from 20-30 minutes to just a few minutes.
Fewer preparation errors
Greater working comfort: fewer musculoskeletal disorders and fewer unnecessary trips.
Improved MTTR: faster maintenance interventions thanks to immediate access to parts.

05. Long-term benefits

A more ergonomic and efficient store, making work smoother and less tiring for storekeepers.
A replicable model that can be adapted to other sites or industries.
A measurable financial gain thanks to reduced machine downtime and optimised stock management.
A more agile company, able to handle demand in real time without disrupting operations.

06. Adaptability

The model developed by POMEX can be applied to other industrial sectors facing similar logistics challenges.

Our solutions are particularly suited to industrial, pharmaceutical and manufacturing companies, where picking efficiency is crucial to ensure parts availability and avoid production stoppages.

Transferable solutions: